Taking Care of the Details

Meet Shannon Besenfelder, Catering Sales Manager for the Emerald Event Center. In working with her numerous clients, Shannon brings over 11 years of hospitality experience. She specializes in both the logistics and space of an event but also selling and working with clients. “It’s the best of both worlds,” said …

At your service…

Meet Craft Bar Bartender Sally Keating Sally has been working in the food and beverage industry for 35 years. Many remember her as the friendly face behind the bar and the great food at Sally’s West Shore Pub in Avon Lake, a well-regarded business she owned and operated. In her …

At Your Service…Director of Sales, Kelly Arthur

Kelly Arthur, new Director of Sales for the Residence Inn/Emerald Event Center, is a native northeast Ohioan as she was born and raised in Olmsted Falls, Ohio. Growing up she grew to love the hospitality industry from her parent’s restaurant Grum’s Sub Shoppe located on Coventry Road in Cleveland Heights. This experience working …

Oh What a First Year!

It’s been an exciting first year for the Residence Inn and The Emerald Event Center. Management and staff have brought the hotel and event center to life with passion, creativity and a love of community. Leading the Way New to the hotel and event center is General Manager Rex Engle. …