Kelly Arthur, new Director of Sales for the Residence Inn/Emerald Event Center, is a native northeast Ohioan as she was born and raised in Olmsted Falls, Ohio. Growing up she grew to love the hospitality industry from her parent’s restaurant Grum’s Sub Shoppe located on Coventry Road in Cleveland Heights. This experience working with the public pushed her to pursue a degree in Hospitality Management from The Ohio State University in Columbus. Kelly started her career as a Sales Coordinator in downtown Cleveland and soon learned the ropes in hotel sales as a Sales Manager, Catering Manager and Senior Sales Manager.
When asked what she loves the hospitality business, without hesitation, Kelly’s response was…“I love working with people and groups. Whether it is a corporate meeting or a class reunion, each person is unique and has a story to tell. The fact that I am able to help them make their experience unforgettable is what drives me everyday!”
Kelly lives in Bay Village with her husband Mike and Golden Retriever, Freya. She enjoys spending time with her family as much as possible especially her niece, Charlotte! Welcome Kelly! If you need assistance for your own sales needs, you can contact Kelly via email or phone at 440.937.0909